Juan Soto
Education
University of Central Florida
Bachelor's of Arts, Film with Mass Communications Minor
Orlando, FL
2019
Valencia College
Associate's Degree
Orlando, FL
2015
Certifications
CompTIA Security+ - July 2024
CompTIA Network+ - October 2025
CCNA Certification - In Progress
Work Experience
- Performs functional and integration testing on POS systems, printers, and network components such as routers to ensure reliable daily operations.
- Reduces recurring technical incidents by 90% through systematic root-cause analysis using system logs and device diagnostics.
- Configures and maintains Ubiquiti Access Point to optimize wireless coverage and reliability, sustaining 90%+ uptime across 10+ active devices in a high-traffic hospitality environment.
- Creates network diagram to simplify troubleshooting, installation and upgrades.
- Monitors physical security monitoring across 5 zones, maintaining 100% alarm uptime and conducting monthly system audits.
- Hardens network infrastructure by implementing least privilege access controls reducing attack surface and achieving compliance with internal policy standards.
- Deploys and maintains card readers and Chromecast to ensure connectivity and smooth transaction execution between guests.
- Coaches and trains a team of 10 on best practices for customer service, POS usage, technical procedures and new products/events.
- Creates an open and welcoming environment through personal connection between staff and guests.
- Updates daily sales metrics, submits payroll and monthly taxes.
- Maintains proper and accurate count of stock, places orders and handles delivery handoff.
- Coordinates with third oarty vendors to create events such as vendor markets and food truck pop-ups to drive sales and
- Handles onboarding of independent contractors ensuring all forms are filed an documented.
Projects
- Designs and documents physical and logical network topologies to map real-world infrastructure.
- Utilizes AI tools to create scenario based labs to configure and validate routers, switches, vlans and firewalls to enforce network segmentation and traffic control.
- Configures DHCP relay as well as reserving IP addresses to ensure consistent address allocation across network devices in simulated lab scenarios.
- Leverages AI tools to research automation concepts and develops Bash and Python scripts tailored to task requirements.
Validates AI-generated scripts through iterative testing cycles, implementing logic and functional modifications to ensure accurate task execution.
- Runs Linux commands to create and modify directories, display user and group information and changes permissions.
- Executes MySQL commands to modify, analyze and create databases.
- Executes HTML commands to develop web apps and webpages.